Privacy Policy

Btbet's Privacy Policy – Your data is protected

Protecting your personal information is our top priority at btbet. This page explains what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

1. Introduction & Commitment

Welcome to btbet. Our Privacy Policy This explains how btbet collects, uses, and protects your personal information. This policy applies to both our website and mobile app.

Btbet believes that your Privacy a fundamental right. That is why we only collect information that is genuinely necessary to provide our services. We do not gather data beyond what is needed, and we never share your information with anyone without your consent.

This Privacy Policy If you have any questions after reading this, please reach out to our support team — we're always ready to help in Bengali.

btbet complies with international data protection standards. Keeping your information safe is both our legal obligation and our ethical commitment.

2. Information We Collect

Btbet collects certain information in order to provide its services. The types of data we collect are described below:

Registration Information:

  • Full Name (as per National ID)
  • Date of birth (for age verification)
  • Mobile number and email address
  • Password (stored in encrypted form)
  • Residential Address

Identity Verification (KYC) Information:

  • Copy of National ID or Passport
  • Driving License (where applicable)
  • Selfie or live photo (for identity verification)

Financial Information:

  • Mobile banking number (bKash, Nagad, Rocket)
  • Transaction history and amounts
  • Deposit & Withdrawal Records

Automatically collected information:

  • IP address and device type
  • Browser information and operating system
  • Time spent on site and pages visited
  • Cookies & Session Data
  • Game History & Betting Records
We never store your bank card number, CVV, or full PIN. All payment processing is handled entirely through secure, trusted third-party providers.

3. How Your Information Is Used

Btbet uses the information it collects solely for the purposes listed below. We never use your data for anything unrelated to our services.

Purpose Data Used Legal Basis
Account Management Name, email, password Contract Performance
Identity Verification KYC documents, date of birth Legal Obligations
Payment Processing Mobile Banking Information Contract Performance
Fraud Prevention IP, device, transactions Legitimate Interests
Promotional Communications Email, mobile number Consent (Optional)
Service Quality Improvement Usage patterns and preferences Legitimate Interests
Important: You can opt out of promotional communications at any time — simply contact our support team.

4. Data Storage & Retention Period

Btbet stores your data on secure servers. All data is protected using SSL/TLS encryption, and our servers meet international security standards.

How Long We Keep Your Data:

  • Account Information: For the duration of account activity and 5 years after closure (as required by law).
  • Financial Transactions: A minimum of 5 years (as required under anti-money laundering laws).
  • KYC Documents: 5 years after account closure.
  • Cookies & Session Data: Typically between 30 days and 1 year.
  • Support chat records: 2 years.
If you request account deletion, financial transaction records must still be retained for a prescribed period due to legal obligations.

5. Data Sharing Policy

Btbet never sells your personal information. However, limited data may be shared with trusted third parties where necessary to deliver our services.

Who your information may be shared with:

  • Payment Providers: Only the information necessary to verify transactions.
  • KYC Verification Service: For identity verification purposes.
  • Game Software Providers: Gameplay data only.
  • Security & Fraud Prevention Services: For risk analysis purposes.
  • Law Enforcement Agencies: Upon a valid legal order or request.
All of our third-party partners are contractually bound to uphold the same standards of Privacy and security standards. We never share your data with advertisers.

6. Cookie Policy

Btbet uses cookies — small text files stored in your browser that help us improve your experience on the platform.

Types of cookies we use:

  • Essential Cookies: For login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences such as language and settings.
  • Analytics Cookies: To understand site usage patterns (statistical purposes only).
  • Performance Cookies: To improve site speed and overall quality.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

7. Your Rights

As a btbet user, you have full rights over your own personal data. Your rights are described below:

Right to Access Your Data

You have the right to know what information we hold about you.

Right to Rectification

You may correct any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

You may request that data processing be restricted in certain circumstances.

Right to Data Portability

You have the right to obtain a copy of the data we hold about you.

Right to Object

You may object to the use of your data for specific purposes.

To exercise any of these rights, contact our support team by email or live chat. We aim to respond within 30 business days.

8. Security Measures

Btbet uses industry-leading technology to protect your personal information. The key components of our security framework are outlined below:

  • 256-bit SSL Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & Intrusion Detection: Prevention of unauthorized access.
  • Regular Security Audits: Conducted by external specialists.
  • Data Backup: Ensuring uninterrupted data protection.
  • Staff Training: Access to sensitive data is restricted to authorized personnel only.
In the event of a data breach, btbet will notify affected users within the timeframe required by law.

9. Child & Minor Protection

Strict Prohibition: btbet is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

If we become aware that any information belonging to a minor has been submitted to us, we will immediately close the associated account and delete all related data.

If you have children or teenagers in your household, please use Parental Controls on your device. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

10. Changes to Privacy Policy

Btbet may, if necessary, update this Privacy Policy update this policy. You will be notified of any significant changes via your registered email or a notification on the platform.

Continued use of the site after an updated policy is published will be considered your acceptance of the new terms. We recommend checking this page regularly.

You can always check the "Last Updated" date at the top of this page to see when the policy was last revised.
Why btbet Is Trusted

Your To Protect Your Privacy Our Commitment

Learn about the steps btbet has taken to protect your personal information.

End-to-End Encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption. No third party can access or read this data.

Your Data Is Never Sold

Btbet never sells your personal information to advertisers or any other third party. Your data is used solely for the purpose of providing our services.

Secure KYC Verification

The identity verification process is fully secure. Uploaded documents are used solely for verification and are stored on encrypted servers.

Regular Security Audits

An external team of specialists regularly audits our systems for security. Any vulnerabilities identified are addressed promptly.

Your Data, Your Control

You can view, update, or request deletion of your information at any time from your account settings.

Bengali Language Support

Our Bengali-speaking support team is always on hand to help with any privacy-related questions or concerns.

Get Started Safely

Your Data Is Secure, Join Now

Your information is completely secure at btbet. Register with confidence and enjoy everything our gaming platform has to offer.

By registering, you agree to btbet's Privacy Policy and Terms & Conditions. For users aged 18+ only.

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